General contract conditions
Agency "Benvenuto Toskana"
Cornelia Mehl
Hamerweg 147
41068 Mönchengladbach
Fon. 02161/52232
The activity of Benvenuto Toskana limites itself on the interposition of contracts with owners who are metioned in the interposition contract. If a contract is concluded you have the right to enter your vacation domicile from 4 p.m.
Please try not to arrive later than 7 p.m. After 10 p.m we cannot guarantee that the owner expects you anymore.
Your departure should be at 10 a.m so that it is possible to clean the house for the new guests.
Please consider that you are not allowed to bring more persons than mentioned, even if it is only for one night. If the number of persons gets higher - only in the limitation mentioned on the website - you have te inform us before you arrive so that we can inform the owner. This is also relevant for dogs/animals.
When you arrive, please have a look if everything is okay, functions and fits into the description. Damages and anomalies from the description should be complained about immediately. If you cannot reach the owner of the house, please contact us so that we can help you very quickly.
Reclamations which are claimed after you have left the house cannot be respected and do not give you the right for any claims. Damages on the house or the equipment caused need to be paied by you or your insurance. Please inform the owner about eventual damages so that he can remove them.
Also dish or glass break should be reported so that we can complete the equipment for the new guests. In the south there are power and water cut-offs possible during summer (thunderstorms, lack of water) through the community. For this you cannot claim a reduce in your renting costs. If you withdraw from the contract the renter has the right to claim a compensation. How high this compensation is depends on the renting costs. If you withdraw 45 days before your arrival, the earnest money remains at the renter (e.g for the arising costs etc.). After this we will impose 50%, later 80% of the rest costs until 30 days before your arrival. If it is possible to find a new customer for your leasing time, you only have to pay the earnest money. It is up to you to proof a lower damage. A withdraw should be reported immediately via telephone and later in a written form. We recommend you a travel cancellation insurance (you have to conlcude this 14 days after your booking). Claims against Benvenuto Toskana become time-barred after one year. If the client made his claims in time the limitation period is inhibited. The client can take the agency to court only at the agency's domicile.